Shipping policy

Last updated: June 2026

Overview

Thank you for shopping with Urban Bongs. We are a Canadian online smoke shop offering bongs, glassware, smoking accessories, cleaning supplies, storage products, and related items for lawful adult use.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled during delivery.

Where We Ship

Urban Bongs currently ships to addresses within Canada.

Some remote, rural, northern, or restricted delivery areas may have limited shipping options, longer delivery times, or additional shipping charges.

We do not ship to private P.O. boxes. Please provide a complete street address at checkout.

Order Processing Time

Most orders are processed within 1–2 business days, Monday to Friday, excluding weekends and holidays.

Orders placed before 12:00 PM Eastern Time may begin processing the same business day when inventory and fulfillment capacity allow. Orders placed after this time, on weekends, or during holidays will usually begin processing on the next business day.

During high-volume periods, holidays, supplier delays, carrier delays, weather events, or other circumstances beyond our control, processing times may be extended.

Shipping Rates

Urban Bongs offers affordable shipping across Canada, including free standard shipping on eligible orders of $99 CAD or more.

Shipping rates are calculated based on your order subtotal and delivery location. All rates below are in Canadian dollars (CAD).

Standard Shipping Within Canada

Order Subtotal	Shipping Rate	Estimated Delivery
$0–$49.99	$14.95 CAD	2–7 business days
$50–$98.99	$9.95 CAD	2–7 business days
$99 and up	FREE SHIPPING	2–7 business days

Free standard shipping applies to eligible Canadian delivery addresses on orders with a qualifying merchandise subtotal of $99 CAD or more, after discounts and before taxes.

Some remote, rural, or northern destinations are subject to separate shipping rates, as explained below.

Shipping rates and available delivery options are confirmed during checkout.

Remote Area Shipping Rates

Urban Bongs ships to many remote and rural communities across Canada. Because transportation and delivery costs are higher in certain locations, additional shipping charges apply to designated remote-area postal codes.

Remote Area Shipping Costs

Order Subtotal	Total Remote Shipping Charge	Estimated Delivery
$0–$49.99	$24.95 CAD	2–7 business days*
$50–$98.99	$24.95 CAD	2–7 business days*
$99 and up	$14.95 CAD	2–7 business days*

These amounts represent the total remote-area shipping charge, not an additional fee on top of the rates listed in this table.

Please note: Free standard shipping does not apply to designated remote-area delivery addresses. Orders of $99 CAD or more shipping to these destinations are subject to a $14.95 CAD remote-area shipping charge.

Remote Area Postal Codes

The following Canadian postal code prefixes may be subject to remote-area shipping rates:

Newfoundland and Labrador (NL): A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P
Quebec (QC): G0G, J0M
Ontario (ON): P0L, P0T, P0V
Manitoba (MB): R0B
Saskatchewan (SK): S0C, S0E, S0H, S0J, S0K, S0L, S0M, S0P
Alberta (AB): T0H, T0J, T0K, T0P, T0V
British Columbia (BC): V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0T, V0V, V0W
Northwest Territories (NT): X0E, X0G
Nunavut (NU): X0A, X0B, X0C
Yukon (YT): Y0A, Y0B

Remote-area eligibility is determined by the shipping address and applicable shipping rules at checkout.

Shipping and Delivery Estimates

Orders are generally processed within 1–2 business days, excluding weekends and statutory holidays.

After dispatch, standard shipping generally takes 2–7 business days.

Remote, rural, northern, and hard-to-access destinations may require additional transit time. Delivery estimates are not guaranteed and may vary due to carrier availability, weather, holidays, or operational delays.

If you have questions about shipping rates or whether your postal code qualifies as a remote area, please contact info@urbanbongs.ca before placing your order.

Shipping Protection

Urban Bongs offers optional Shipping Protection at checkout for eligible orders. Shipping Protection helps protect your order from eligible damage, loss, or theft during shipping.

If your order is damaged, lost, or stolen during shipping and you purchased Shipping Protection, please contact us as soon as possible at info@urbanbongs.ca. Claims may require photos, packaging, tracking details, and review before a resolution is offered.

Shipping Protection does not cover incorrect addresses, refused deliveries, customer damage after delivery, used products, opened products, or normal wear and tear.

Delivery Time Frames

After an order has been dispatched, standard ground shipping within Canada usually takes approximately 2–7 business days, depending on the destination, carrier, weather, and regional delivery conditions.

Orders shipping within Ontario or areas closer to our fulfillment partners may arrive sooner. Deliveries to western, northern, remote, or rural regions may take longer.

Delivery time frames are estimates only and are not guaranteed.

Shipping Carriers

Urban Bongs may ship orders through Canada Post or other Canadian shipping carriers depending on your location, package size, product type, and available fulfillment options.

Carrier selection may vary by order. We cannot guarantee a specific carrier unless confirmed by Urban Bongs before the order is fulfilled.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.

Tracking numbers may take up to 24 hours to become active after the shipping label is created. If you receive tracking information on a weekend or holiday, the package may not show movement until the next business day.

If you do not see your tracking email, please check your junk or spam folder before contacting us.

Delivery Instructions

Shipping carriers may not be able to follow specific delivery instructions, including requests for exact delivery times, phone calls before delivery, or specific drop-off locations.

Once a package is in the carrier’s possession, delivery handling is controlled by the carrier. Urban Bongs cannot guarantee that delivery instructions entered at checkout will be followed.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address at checkout, including unit numbers, apartment numbers, buzzer codes, postal codes, and any required delivery details.

Urban Bongs is not responsible for delays, failed deliveries, returned packages, lost packages, or additional shipping fees caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If a package is returned to sender because of an incorrect or incomplete address, refusal of delivery, failure to pick up the package, or an unavailable recipient, the customer may be responsible for additional shipping costs to resend the order.

Order Changes Before Shipment

If you need to update your shipping address or request a change to your order, contact us as soon as possible at info@urbanbongs.ca.

We will do our best to assist, but we cannot guarantee changes once an order has entered processing, been packed, assigned to a fulfillment partner, or shipped.

Delayed, Lost, or Stalled Packages

Delivery delays may occur due to carrier volume, weather, holidays, regional service interruptions, address issues, or other circumstances outside our control.

If your tracking has not updated for several business days, please contact us at info@urbanbongs.ca and we will help review the shipment information.

In some cases, the shipping carrier may need to complete an investigation before the delivery issue can be resolved.

Shipping Damage and Fragile Items

Many Urban Bongs products are made of glass or other fragile materials. If your package arrives with visible damage or an item appears to have been damaged during shipping, please contact us as soon as possible at info@urbanbongs.ca.

Please include:

Your order number;
Clear photos of the damaged item;
Clear photos of the shipping box;
Clear photos of all packing materials;
A photo of the shipping label;
A brief description of the issue.

Please keep all shipping cartons, packaging, packing materials, labels, and damaged items. Do not throw anything away until the issue has been reviewed. The shipping carrier may require the package and packaging materials for inspection.

Shipping damage claims, including claims involving Shipping Protection, are reviewed according to our Return and Refund Policy.

Missing or Incorrect Items

If your order is missing an item or you received the wrong item, please contact us as soon as possible at info@urbanbongs.ca.

Please include your order number, photos of the items received, photos of the packaging, and a brief description of the issue so we can review it properly.

International Shipping

Urban Bongs currently focuses on Canadian shipping.

If international shipping becomes available in the future, customers may be responsible for customs clearance, duties, taxes, import fees, brokerage fees, tariffs, or other charges imposed by the destination country.

Adult Use and Legal Compliance

Urban Bongs sells products intended for lawful adult use only. By placing an order, you confirm that you meet the applicable age requirements and that the products ordered can be legally purchased, shipped to, received, owned, and used in your location.

Urban Bongs does not sell cannabis, tobacco, nicotine, or controlled substances.

Failed Age Verification & Returned Packages

Urban Bongs is an adults-only retailer. Customers must meet the applicable legal age requirement in their province or territory to purchase age-restricted smoking accessories.

Where age verification is required, the recipient must provide acceptable government-issued identification when requested by the carrier. If the recipient is unable or unwilling to satisfy the applicable age-verification requirement, delivery may be refused and the shipment returned to the sender.

If an order is returned because the recipient failed or refused age verification, the following amounts may be deducted from the refund, where permitted by applicable law:

$30 Return-to-Sender & Processing Fee
10% Restocking and Handling Fee, calculated on the merchandise value of the order

Any remaining eligible refund will be issued to the original payment method after the returned merchandise has been received and inspected.

Urban Bongs may request reasonable information necessary to confirm the identity of the purchaser or investigate the transaction. Government-issued identification may also be required before any re-shipment or future age-restricted purchase is approved.

Original shipping charges and other non-refundable carrier charges will not be refunded where permitted by applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable federal, provincial or territorial consumer-protection legislation.

By placing an order with Urban Bongs, you confirm that you meet the applicable legal-age requirement and agree to our age-verification and delivery policies.

Questions About Shipping

If you have questions about shipping, delivery, tracking, damaged shipments, or your order status, please contact us:

Urban Bongs
Email: info@urbanbongs.ca