Contact information
Contact Urban Bongs
We’re here to help. Whether you have a question about an order, need help with shipping, or want more information about a product, the Urban Bongs team is happy to assist.
Urban Bongs is a Canadian online smoke shop offering bongs, smoking accessories, glassware, and related products for lawful adult use. We aim to provide clear, respectful, and reliable customer support for every order.
How to Reach Us
Email Support
📧 info@urbanbongs.ca
Our support team responds to most inquiries within 1 business day.
Contact Form
Use our secure contact form to send us your message at any time. This is the fastest way to reach us regarding orders, shipping questions, returns, exchanges, or product-related inquiries.
What We Can Help With
- Order status and delivery questions
- Shipping updates and tracking information
- Returns and exchanges
- Product information and general recommendations
- Damaged, missing, or incorrect items
- Privacy and account-related inquiries
Adult Use Only
Urban Bongs sells products intended for lawful adult use only. Customers are responsible for following all local laws and age requirements in their province, territory, or region.
Please note that we can help with product details, order support, and general customer service, but we do not provide medical, legal, or substance-use advice.
Your Privacy Matters
We respect your privacy. Any information you share with us is used only to assist you and is handled in accordance with our Privacy Policy.
Thank you for choosing Urban Bongs. We look forward to assisting you.